Office Administrator

Job Description

Handyman Hunter UK is seeking a motivated and efficient Office Admin Team Member to support our growing business operations. As part of our team, you will play a crucial role in ensuring smooth day-to-day operations and providing exceptional customer service. You will be responsible for handling administrative tasks, managing schedules, and maintaining records, all while acting as a key point of contact for our customers and tradespeople. This is an excellent opportunity for someone with strong organisational and communication skills who enjoys a dynamic work environment.

Key Responsibilities

Customer and Tradesperson Communication:

• Answer inbound calls and emails professionally, providing information and assistance.

• Act as the initial point of contact for customer enquiries, ensuring all communications are logged and followed up.

Scheduling and Coordination:

• Manage and update appointment calendars for tradespeople.

• Coordinate site visits, follow-ups, and service bookings in line with operational requirements.

Administrative Support:

• Perform accurate data entry and maintain customer records.

• Prepare invoices, process payments, and assist with basic accounting tasks.

• Handle filing, document management, and other clerical duties.

Office Management:

• Support the day-to-day office operations including ordering supplies, answering queries, and managing office correspondence.

• Ensure our office environment runs smoothly and efficiently.

Team Support:

• Collaborate with management and trades teams to streamline processes.

• Provide timely updates and feedback to help improve service delivery.

Quality and Compliance:

• Ensure all work adheres to company policies and data protection guidelines.

• Assist with preparing reports and performance metrics as required.

Requirements

Educational Qualifications:

• Minimum of GCSEs (or equivalent); A-levels or a relevant administrative qualification is desirable.

Experience:

• Previous experience in an administrative role, preferably within a trades, customer service, or similar environment.

IT Skills:

• Proficiency in Microsoft Office Suite and familiarity with office software (e.g., CRM, scheduling systems).

Personal Attributes:

• Excellent organisational and time management skills.

• Strong communication skills and a professional telephone manner.

• High level of accuracy and attention to detail.

• Ability to work well both independently and as part of a team.

Additional Requirements:

• A positive, can-do attitude and the flexibility to adapt to changing priorities.

• Previous experience in a busy office environment or customer service role is an advantage.

• Basic understanding of data protection and confidentiality requirements.

Benefits

Company Pension

Onsite Parking