Privacy Policy

Handyman Hunter UK ("we", "our", or "us") respects your privacy and is dedicated to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding your data. By using our website and services, you agree to the collection and use of information in accordance with this policy.

We may collect and process the following types of personal data:

• Contact Information: Name, email address, telephone number, postal address, and any other details you provide when contacting us or signing up for our services or newsletter.
• Usage Data: Information automatically collected when you visit our website, such as your IP address, browser type, device information, pages visited, time spent on our site, and referring URLs. This data helps us improve our website and services.
• Transactional Data: Details of your transactions with us, including quotes, service bookings, and payment information. This information is processed securely and used solely for providing and managing our services.

Communications: Any information you provide through correspondence with us, such as inquiries, feedback, or support requests.

We use your personal data for various purposes, including:

• Service Delivery: To provide, manage, and improve our handyman services, including processing service requests, bookings, and payments.
• Customer Support: To respond to your inquiries, provide technical support, and communicate updates or changes regarding our services.
• Marketing and Promotions: With your consent, we may use your contact details to send you newsletters, promotional offers, and updates about our services. You may opt out of these communications at any time.
• Website Improvement: To analyse website usage and trends to improve user experience and tailor content to your interests.

Compliance: To comply with legal obligations and regulatory requirements, including data retention and audit purposes.

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our contractual obligations when you engage our services.
• Consent: Where you have given explicit consent for us to process your data for specific purposes, such as marketing.
• Legal Obligation: To comply with applicable laws and regulations.

Legitimate Interests: To improve our services, ensure website security, and enhance user experience, provided that such interests are not overridden by your data protection rights.

We may share your personal data with trusted third parties in the following circumstances:

• Service Providers: With companies that perform services on our behalf (e.g., IT support, payment processing, or email marketing). These providers are contractually obligated to safeguard your data.
• Legal Compliance: When required by law, regulation, or legal process, we may disclose your personal data to authorities or in response to legal claims.

Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the new owners, subject to appropriate confidentiality and data protection obligations.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. When your data is no longer needed, we will securely delete or anonymise it.

We implement robust technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. While we strive to ensure the highest level of security, no method of transmission over the internet or electronic storage is completely secure. We encourage you to take precautions when sharing sensitive information online.

Under the GDPR and UK data protection laws, you have certain rights regarding your personal data, including:

• Access: You have the right to request a copy of the personal data we hold about you.
• Rectification: You may ask us to correct any inaccurate or incomplete data.
• Erasure: You can request the deletion of your personal data under certain circumstances.
• Restriction: You have the right to request a restriction on the processing of your personal data.
• Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
• Objection: You can object to the processing of your personal data based on our legitimate interests, including direct marketing.

To exercise any of these rights, please contact us using the details provided below.

Our website uses cookies and similar tracking technologies to enhance your online experience. For detailed information about how we use cookies and your choices regarding them, please refer to our Cookie Policy.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.